Emergency Center: overview
Emergency Center (Centrale Emergenze in the interface) is the Mative Cloud Things Connector module that reacts to the critical alarms of your vehicles. When a vehicle reports, for example, an impact, an SOS or a movement with the engine off, an AI voice assistant calls the contact of the vehicle within seconds, explains what happened and asks whether everything is fine. If the customer reports injuries, the assistant tells them to call 112 immediately.
Every call is recorded, transcribed and summarised by Synapsis ML, which also analyses each alarm: probable cause, telemetry context and recommended actions.
How to open it
- Get your Account ID: contact us and we will enable the module for your company.
- On the Fleet Monitoring home page, click Centrale Emergenze in the buttons at the top.
If the module is not active for your company, the button opens a preview with the request for a demo.
The module interface is in Italian. In this guide, labels are written as they appear on screen, followed by their English meaning in parentheses.
Structure of the module
| Section | What you do there |
|---|---|
| Sala operativa (operations room) | Numbers of the day, active alarms, the call in progress with live transcript |
| Chiamate (calls) | All calls with recording, transcript, outcome and SMS |
| Analisi allarmi (alarm analysis) | The Synapsis ML analysis of each alarm |
| Regole, Contatti e Impostazioni | Which alarms start a call, who to call, voice and texts of the assistant |
On a smartphone the menu is a drop-down list at the top of the page.
What the assistant always does
- It introduces itself as an automatic assistant, an artificial intelligence system. This sentence is required and cannot be removed.
- It tells the customer that the call is recorded, when recording is on.
- If the customer reports injured people, it invites them to call 112 immediately.
- If the customer does not answer, it can send an SMS with the type of alarm, the plate, the time and the position.
The assistant supports the customer and the operator: it does not replace the checks on site or the emergency services.
Required device
Automatic calls need a compatible tracker. The minimum device is Synapsis Basic FMB130. The compatibility of each vehicle is shown in Impostazioni.